Communication breakdown

Friday, August 26th, 2005

I just had the most unbelievable e-mail exchange with someone in the NOC at the data center facility we use. One of our co-location clients had a server crash and it needed to be rebooted. I e-mailed the NOC at the data center and the following e-mails resulted. To clarify what’s going on here, I mistakenly gave him the wrong cabinet number at the beginning and it was all downhill from there.

Date: Fri, 26 Aug 2005 16:52:08 -0700 (PDT)
Subject: [Ticket#: 2005082610000294] Server reboot
 
> > > Hi, I've got a server in cabinet RR 405.21 that needs
> > > rebooting. The machine in question is labeled 'sfo01'.
> > > A hard reboot is fine.
> > >
> > > Thanks. Please let me know when this has been done.
> > 
> > I do not see a server labeled 'sfo01' - Could you please
> > give a little more detail on to what type of machine this
> > is? Dell, Compaq, generic, U size, etc.,
> 
> It turns out this machine is actually in cabinet RR 405.22.
> Mea culpa.
> 
> Thanks, and sorry for the trouble.
 
Unfortunately, there is no server with the name Mea culpa in 
RR 405.22. I have also double check in cabinet RR 405.21. 
There are 2 servers not labelled in RR 405.22.  One is a Compaq 
Proliant 1850R and the other is Aur Rean APS 300 (the Compaq has 
OpenBSD and the Aur Rean has Red Hat OS ). Could one of these 
servers be Mea culpa?
 
Please advice.

Brilliant, keep up the good work.

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Comments

avitania
August 27, 2005

Unfortunately, there is no server with the name Mea culpa…
Could one of these servers be Mea culpa?

LOL! i love it.

shadyl
August 27, 2005

That one is going to get passed around at work. Names will be changed to protect the innocent… and ignorant.

rachieo
August 28, 2005

dsafjkl;;ljkasdf! that is totally one of those things you read in an email joke or something, and think “ha ha, funny, good think no one is really that stupid”…

proof that THEY ARE.

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